Frequently Asked Questions (FAQ)
Find answers to common questions about custom medals, including design options, materials, pricing, production time, and worldwide delivery. At Custom Medals UK, we make it easy to create high-quality, personalised medals for any event or occasion.
1. What are custom medals?
Custom medals are fully personalised awards designed to match your event, brand, or achievement. You can customise the shape, size, material, colours, logo, text, and ribbon to create a unique medal.
2. What types of medals do you offer?
We offer a wide range of custom medals including:
- Running medals (marathons, triathlons)
- Sports medals (football, karate, cycling, etc.)
- Corporate and promotional medals
- School and academic awards
- Challenge and commemorative coins
3. What materials are available for custom medals?
Our medals are typically made from high-quality materials such as:
- Zinc alloy
- Brass
- Iron
- Stainless steel
Each material offers different finishes and durability depending on your needs and budget.
4. Can I add my logo and design to the medal?
Yes, absolutely. You can send us your logo, artwork, or idea, and our design team will create a free digital mockup for your approval before production.
5. What is the minimum order quantity (MOQ)?
Our minimum order quantity usually starts from 50 pieces, depending on the design and specifications.
6. How long does production take?
Production typically takes:
- Design & mockup: 1–3 days
- Manufacturing: 10–15 days
- Shipping: 5–10 days (depending on location)
7. Do you ship to the UK and internationally?
Yes, we ship across the UK and worldwide. We work with reliable courier partners to ensure safe and timely delivery.
8. What plating and finishing options are available?
We offer a variety of finishes including:
- Gold, silver, and bronze plating
- Antique finishes
- Matte or polished surfaces
- Soft enamel and hard enamel colouring
9. Can I customise the medal ribbon?
Yes, you can fully customise the ribbon with your event name, logo, colours, and patterns.
10. How much do custom medals cost?
Pricing depends on factors such as size, material, quantity, and complexity of design. Contact us for a free quote tailored to your requirements.
11. Do you provide samples before bulk production?
Yes, we can provide a physical sample upon request. Sample costs and lead time will vary depending on the design.
12. What file formats do you accept for artwork?
We accept most formats, including:
- AI, EPS (preferred for best quality)
- PDF, PNG, JPG
13. Can you help with medal design if I don’t have artwork?
Yes, our experienced design team can assist you in creating a professional medal design based on your concept or event theme.
14. What payment methods do you accept?
We accept bank transfers and other secure payment methods. Payment terms will be confirmed during the order process.
15. How do I place an order?
Simply contact us via our website, email, or WhatsApp with your requirements. Our team will guide you through design, quotation, and production.
The most important is we accept customer’s design orders only, there are no open designs to choose from, no stocks or over run items for sale either everything must be your own logo or designs.